Privacy Policy

Cordelia Group — Privacy Policy

Last updated: 16 October 2025

This Privacy Policy outlines how Cordelia Group Pty Ltd and its associated businesses (collectively referred to as “Cordelia”, “we”, “our”, or “us”) collect, use, disclose, and protect personal information.

This Policy applies to all properties and brands owned or operated by Cordelia, including:
The Bathhouse Group (Albion, Queenstown, and future locations)
The Brooklet Hinterland Hotel Byron Bay
Tall Trees Motel Mt Tamborine
The Palm Motels
Native State Kirra Beach

and any future properties or experiences that form part of the Cordelia portfolio.

By visiting our websites, making a booking, joining a mailing list, or interacting with any Cordelia Group venue, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information necessary to provide our services, manage reservations, communicate with guests, and deliver exceptional experiences. This may include:

• Name, contact details, and communication preferences

• Booking and payment information

• Demographic data and accommodation preferences

• Health or accessibility information voluntarily provided to tailor guest experiences

• Marketing interactions, survey responses, and feedback

• Website usage data, cookies, and analytics

2. How We Use Personal Information

Cordelia uses collected information to:

• Provide and manage bookings, services, and membership programs

• Process payments and issue invoices or receipts

• Communicate with you regarding reservations, offers, or updates

• Customise your experience at our venues and properties

• Send marketing, event, and promotional communications

• Improve our services, websites, and guest experience

• Comply with legal, regulatory, and security obligations

You may choose not to receive marketing communications at any time by following the “unsubscribe” link in our emails or contacting us directly.

3. Sharing and Disclosure

Cordelia may share your personal information:

• Within the Cordelia Group network (including all listed brands and properties) for operational and marketing purposes

• With trusted third-party service providers who assist in processing payments, managing bookings, marketing, and IT support

• Where required by law or to protect the safety, rights, or property of guests, staff, or the business

We do not sell personal data to third parties. All partners are required to handle information in accordance with applicable privacy laws.

4. Marketing Communications

As part of our commitment to personalised guest experiences, Cordelia may use your information to share relevant news, offers, and updates across our brands — for example, wellness experiences at The Bathhouse Group or accommodation packages at The Brooklet or Native State.

All marketing is optional:

• You can opt-out of email or SMS communications at any time.

• Opting out of marketing will not affect your ability to receive essential booking or transactional messages.

5. Data Storage and Security

We take data protection seriously. Cordelia stores personal information in secure systems and databases protected by encryption, access control, and regular monitoring.

Where information is transmitted or stored with cloud-based providers, we ensure that appropriate privacy and data protection safeguards are in place.

6. Cookies and Website Analytics

Cordelia websites may use cookies and analytics to understand visitor behaviour and improve user experience. You can adjust your browser settings to refuse cookies, but some features of our sites may not function properly as a result.

7. Access, Correction, and Deletion

You may request access to the personal information we hold about you, or ask that it be corrected or deleted, by contacting our Privacy Officer. We will respond to all requests in accordance with the Australian Privacy Act 1988 (Cth) and relevant international data protection laws.

8. International Guests

Cordelia welcomes guests from around the world. Personal data collected from international visitors may be transferred to and stored in Australia. By providing your information, you consent to this transfer in compliance with applicable privacy regulations.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The most current version will always be available at thebathhousegroup.com, thebrooklet.com, and other official brand websites within the Cordelia portfolio.

10. Contact Us

For privacy enquiries, corrections, or to opt-out of marketing communications, please contact:

Cordelia Group Privacy Officer

📧 hello@thebathhousegroup.com

🌐 thebathhousegroup.com

For location-specific questions:

• Albion: albion@thebathhousegroup.com

• Queenstown: queenstown@thebathhousegroup.com

11. Summary of Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent to marketing communications

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local privacy authority

12. Policy Scope

This Privacy Policy applies to all guests, customers, and users of Cordelia Group brands, whether engaging in-person, online, or via third-party booking platforms.